SCARPA N.A. to unify offices, warehousing,
warranty/repair at new centralized headquarters
New North American facility designed to increase
efficiencies, provide better all-around customer service.
BOULDER, Colo. (October 28, 2008) – Bolstering its ability to react more quickly to its customer’s needs, SCARPA North America this week announced that it will unify its offices, warehouse, shipping/receiving facilities and warranty/repair division in a new headquarters located in Boulder, Colorado. The new facility will be up and running by the first of the year.
Currently, SCARPA North America’s headquarters are located in Boulder, but it contracts with a third-party warehouse to ship, receive and store its products. In addition, SCARPA’s warranty and repair division is located in an annex separate from its main offices. The new office will centralize all these operations in one headquarters.
“SCARPA North America is a product driven company, and having our product closer to us and all of our operations in one place makes us better in a number of ways,” said CEO Kim Miller. “Most significantly, this will allow us to react more quickly to our customer’s needs, whether that’s getting an order out the door more efficiently or turning around a repair as quickly as possible. Internally, it also means we can communicate more effectively and optimize work flow.”
The new headquarters is being built with distinct areas for the internal teams that work together at SCARPA, so that they can collaborate more effectively, as well as a research and development center to help create new products for the North American market.
According to Miller, when SCARPA North America was formed in 2005 to oversee the SCARPA brand in the U.S. and Canada, one goal was offering the best customer service possible. This is one more step in that direction, he said, and one made possible by the company’s success in expanding its distribution over the past three years.
From a quality of life standpoint, Miller added, “It’s got a beautiful view of the Flatirons and it’s right around the corner from The Spot.”
The new facility will be located at 3550 Frontier Ave. Unit E, Boulder, CO 80301. The phone number will remain the same: 866.998.2895. And existing web presence will also remain at www.scarpa.com.
News of the new North American headquarters follows quickly on SCARPA North America adding to its team. In the last six months, SCARPA hired Mark Mathews as Director of Sales and Summer Product Development and also hired additional staff in its sales-service and warranty departments.
For more information about SCARPA, visit www.scarpa.com.
About SCARPA and SCARPA North America
Founded in 1938, SCARPA builds performance footwear for climbing, hiking, skiing, mountaineering, trail running and other outdoor pursuits from its headquarters in Asolo, Italy. SCARPA has been owned and operated by the Parisotto family since 1956. In 2005, SCARPA opened its North American headquarters in Boulder, Colo., staffed and directed by veterans of the North American outdoor industry, to oversee sales, marketing and distribution in the U.S. and Canada.
warranty/repair at new centralized headquarters
New North American facility designed to increase
efficiencies, provide better all-around customer service.
BOULDER, Colo. (October 28, 2008) – Bolstering its ability to react more quickly to its customer’s needs, SCARPA North America this week announced that it will unify its offices, warehouse, shipping/receiving facilities and warranty/repair division in a new headquarters located in Boulder, Colorado. The new facility will be up and running by the first of the year.
Currently, SCARPA North America’s headquarters are located in Boulder, but it contracts with a third-party warehouse to ship, receive and store its products. In addition, SCARPA’s warranty and repair division is located in an annex separate from its main offices. The new office will centralize all these operations in one headquarters.
“SCARPA North America is a product driven company, and having our product closer to us and all of our operations in one place makes us better in a number of ways,” said CEO Kim Miller. “Most significantly, this will allow us to react more quickly to our customer’s needs, whether that’s getting an order out the door more efficiently or turning around a repair as quickly as possible. Internally, it also means we can communicate more effectively and optimize work flow.”
The new headquarters is being built with distinct areas for the internal teams that work together at SCARPA, so that they can collaborate more effectively, as well as a research and development center to help create new products for the North American market.
According to Miller, when SCARPA North America was formed in 2005 to oversee the SCARPA brand in the U.S. and Canada, one goal was offering the best customer service possible. This is one more step in that direction, he said, and one made possible by the company’s success in expanding its distribution over the past three years.
From a quality of life standpoint, Miller added, “It’s got a beautiful view of the Flatirons and it’s right around the corner from The Spot.”
The new facility will be located at 3550 Frontier Ave. Unit E, Boulder, CO 80301. The phone number will remain the same: 866.998.2895. And existing web presence will also remain at www.scarpa.com.
News of the new North American headquarters follows quickly on SCARPA North America adding to its team. In the last six months, SCARPA hired Mark Mathews as Director of Sales and Summer Product Development and also hired additional staff in its sales-service and warranty departments.
For more information about SCARPA, visit www.scarpa.com.
About SCARPA and SCARPA North America
Founded in 1938, SCARPA builds performance footwear for climbing, hiking, skiing, mountaineering, trail running and other outdoor pursuits from its headquarters in Asolo, Italy. SCARPA has been owned and operated by the Parisotto family since 1956. In 2005, SCARPA opened its North American headquarters in Boulder, Colo., staffed and directed by veterans of the North American outdoor industry, to oversee sales, marketing and distribution in the U.S. and Canada.
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